Technical Support

Our products are priced on the basis customers install, use and manage their licensed products independently. We supply comprehensive installation guides and installation/ usage videos to empower our customers to use the products in an independent capacity. If you have installation or usage problems and you have made a genuine effort to read and use the support documentation please complete our Technical Support Request Form.

Support Expectation

We will always respond to any emails received within 24 hours and generally a lot more quickly. Please do not treat a rapid response as an invitation for high frequency 'email ping pong' or as a general trading discussion platform.

Remote Installation Services

We no longer offer free remote installation via Teamviewer. If you would like us to remotely the install products for you we offer this service for £25 for a 30 minute remote session. Payment must be made in advance

FX AlgoTrader Remote Installation Service

£25 for 30 minute session

Competency Expectations

We expect customers to be able to:-

Follow a set of instructions written in English
Be able to find files on their own PC using windows explorer or equivalent applications
Be able to click on a hyperlink
Open the MetaTrader platform
Open MT4 charts and load indicators and EAs
Have a basic understanding of MT4 terminology