Technical Support

Our products are priced on the basis customers install and manage their licensed products independently. We supply comprehensive installation guides and usage videos to empower our customers to use their products in an independent capacity. If you have installation or usage problems and you have made a GENUINE effort to read the support documentation please complete our Technical Support Request Form.

Support Expectations

We aim to respond to support requests within 24 hours of receipt. Please do not send multiple support requests on the same day. If we receive support requests with statements such as "it doesn't work" we will simply send a link to the technical support request form. We require a detailed descpription of the issue you are experiencing in order to provide a resolution

Remote Installation Services

We no longer offer free remote installation via Teamviewer. If you would like us to remotely the install products for you we offer this service for £25 for a 30 minute remote session. Payment must be made in advance. Please note this service is NOT available for the Index Analyzer subscription service.

FX AlgoTrader Remote Installation Service

£25 for 30 minute session

Competency Expectations

We expect customers to be able to:-

Follow a set of instructions written in English
Be able to find files on their own PC using windows explorer or equivalent applications
Be able to unzip and open a zip file using a suitable zip utility such as 7 Zip
Be able to click on a hyperlink
Open the MetaTrader platform
Open MT4 charts and load indicators and EAs
Have a basic understanding of MT4 terminology