Technical Support

Our products are priced on the basis customers install and configure the products themselves using our video and text based online installation, set up guides and frequently asked question resources. We do NOT SUPPLY remote installation or any form of remote access support.

Contacting FX AlgoTrader

Customers can send emails to '' if they are experiencing problems with their product. 99% of the time we will simply refer the customer to the relevant online support resource. We aim to respond to email support requests within 24 hours from email receipt.

Contacting support should really be considered the last resort for customers as all the relevant installation and configuration data can be found in the support guides.

Please note we will only respond to one support email request per day, multiple emails sent on the same day will be not be actioned.